V15 Privacy Policy — How We Protect Your Information

1 Information We Collect from You

When you register and use the v15 platform, we collect several types of information to ensure a smooth and secure user experience. The types of information collected include:

• Account information: Full name, phone number, email address, date of birth, and identification details required during the registration or KYC verification process.
• Payment information: Details of deposit and withdrawal transactions in MYR, including the payment methods used such as FPX or Touch 'n Go eWallet. We do not directly store credit card numbers or full banking details — these are processed through registered third-party payment processors.
• Device & browser information: IP address, device type, operating system, web browser version, and other technical data collected automatically when you access the platform.
• Usage data: Activity records within the platform, including pages visited, games played, bets placed, and session duration.
• Cookies: Cookie data stored on your device for session authentication, language preferences, and user experience purposes.

2 How We Use This Information

All information collected is used responsibly for legitimate platform operations. v15 uses your information to:

• Verifying user identity and processing new account registrations.
• Processing deposits, withdrawals, and MYR financial transactions securely.
• Providing customer support and responding to enquiries submitted to our team.
• Sending account-related notifications, active promotions, and relevant platform updates.
• Monitoring and preventing fraudulent activity, money laundering, and platform abuse.
• To comply with legal requirements and regulations applicable in Malaysia.

3 Cookies & Usage Tracking

The v15 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
• Preference cookies: Saves your preferences such as language selection and display layout so you don't need to reconfigure them on every visit.
• Analytics cookies: Used to understand how users interact with the platform for internal service improvement purposes.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect v15 platform functionality such as automatic login authentication.

4 Data Storage, Security & Sharing

Data security: All v15 user information is stored on servers protected by encryption and strict access controls. We apply industry-standard security protocols to safeguard data against unauthorised access, disclosure, or damage.

Retention period: Account information is retained for as long as your account remains active and for the period required by Malaysian law following account closure. Financial transaction data is retained in accordance with applicable legal compliance requirements.

Sharing with third parties: v15 does not sell or rent your personal information to any third party for marketing purposes. Your information is only shared in the following situations:

• With approved payment processors to facilitate your financial transactions.
• With Malaysian authorities when required by law or court order.
• With technical service providers bound by strict confidentiality agreements with v15.

5 Your Rights as a User

As a v15 platform user, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold in relation to your account.
• Right to rectification: If any information in your account is inaccurate or incomplete, you may submit a correction request through our customer support.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal information, subject to applicable legal retention requirements.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To submit any request relating to your privacy rights, please contact the v15 team by email at [email protected]. We will process your request within a reasonable timeframe and notify you of the outcome.

6 Policy Updates & Contact Us

V15 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to users via in-platform notifications or through your registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

We encourage you to review this page periodically to stay informed on how your information is managed and protected by v15.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

• Support email: [email protected]
• FAQ: Visit the v15 FAQ for instant answers on account, privacy, and security matters.